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Multivendor Technical Assistance

Multivendor IT support help desk and on-site services. Software assistance and periodic updates.

MTS&CARE S.r.l. has a telephone support structure staffed by specialists capable of diagnosing and potentially resolving hardware and configuration issues over the phone or activating our technical structure for on-site assistance.

Our partnerships include: NCR, HP, IBM, ACER, DELL, F/S, ASUS

Specifically, we provide technical assistance services:

  • Management of standard maintenance contracts (subcontracting)
  • Warranty management
  • On-site HW interventions (Next Business Day)
  • Ad hoc SLAs
  • Premium Services (On-site interventions within 4 hours)
  • Dedicated help desk
  • CRM/switchboard C3x
  • Stock Management – 360° Logistics Management

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