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OUR SPECIALIZATIONS

Services

Call Center

Tailor-made consulting and flexible customer support. A dedicated team for immediate issue resolution.

Cloud Storage

Configuration, management, processing, and data storage services in the Cloud.

Delivery/Assurance

Services to support network connectivity, installation, testing, and certification of termination equipment. Protection of information privacy.

Electronic Labels

Electronic pricing solutions and integration with management software to streamline point-of-sale activities.

Hardware Assistance

Preparation and configuration of hardware components. Maintenance and diagnostic operations.

Kiosk systems

Installation and configuration of interactive touch screen systems for the Vending, Retail, Transport, Banking, and Gaming sectors.

LED Systems

Customized configuration, delivery, and maintenance of LED lighting systems.

On-Site Service Desk in Outsourcing Mode

Companies can significantly reduce operational costs by outsourcing service desk services, eliminating the need to maintain an in-house team and associated infrastructure.

On-site service management

Provision of outsourcing services and resource management in the field at the client’s premises, for increased efficiency and flexibility.

Project Management

Analysis, planning, and management of projects in all their characteristics and stages of evolution.

Retail Projects

Interventions on cash registers, scanners, fiscal printers, and pin pads. Assistance with microcomputer products. Periodic fiscal verification (Ministry of Economy authorization for fiscal punching). IMAC fiscal cash register interventions / RT: NCR, IBM, TOSHIBA, EPSON, CUSTOM.

Roll out / Preload

Testing and customized preconfiguration to enhance company hardware performance.

Software Maintenance

Installation, configuration, and software updates for major operating systems and software. Agreed periodic maintenance.

Special Installations

Specialized services for the implementation of LAN/WAN network architectures and structured cabling. Integration of voice-data systems and other active network equipment.

Tax Laboratory

Supply and installation of cash registers, meters, fiscal printers, and POS systems compliant with current regulations.

Technical support

Timely assistance and maintenance of IT infrastructure at the client’s premises, ensuring operational continuity.

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